Mystic Oceans Ring

All of our jewelry is crafted with the highest quality materials, including diamonds, precious stones, gold, and platinum, ensuring exceptional craftsmanship and durability.

Yes, at HAY DIAMOND, we accept custom design orders. You can create your own unique piece with our expert team in our atelier.

Yes, all HAY DIAMOND jewelry comes with a 2-year warranty. We provide full maintenance and repair services for your items during this period.

Yes, we provide professional cleaning, stone inspection, and adjustment services for the jewelry you purchase. We offer these services for free once a year.

If you notice any damage to your jewelry, please contact us to request a repair. We offer free repairs for items under warranty.

If a stone from your jewelry falls out, you can contact us immediately for a replacement. If your product is still under warranty, the replacement is free. Otherwise, we will offer the service for a reasonable fee.

Delivery times vary based on the country and city. Typically, it takes 3-7 business days. Once your order is confirmed, you will receive a tracking number.

Shipping is free for domestic orders. For international orders, a shipping fee may apply depending on the delivery address.

Yes, all our shipments are fully insured during transit. In case of any loss or damage, your product will either be replaced or you will receive a full refund.

Yes, you can return your product within 14 days of receiving it. The product must be unused, in its original packaging, and accompanied by the invoice.

To initiate a return, please contact our customer service team to request a return authorization. We will provide you with shipping details, and you can send the product back to us.

Once the returned product reaches us, the refund will be processed within 5-7 business days and credited back to your original payment method.

Yes, you can exchange your product within 14 days of receiving it for another item. Please contact our customer service team to arrange the exchange process.